Your Agent is Only as Good as What You Feed It: Get It Ready to Answer Questions Like a Pro!
- Aura
- Aug 19
- 4 min read
Updated: Sep 17
Training an AI agent might sound intimidating—but with nemo, it’s really just like onboarding a new team member. You don’t need to know how AI works behind the scenes. You just need to know your own business.
This guide will help you prepare the content your agent needs to answer questions clearly and accurately.
What Is “Training Material,” Exactly?
Your nemo agent doesn’t browse the internet. It only knows what you give it.
Training material is the information your agent will pull from when answering questions. This might include:
Company policies
Product or service info
Pricing and FAQs
Onboarding documents
Website pages
Internal guidelines or SOPs
Think of it as the knowledge base that powers your agent’s brain.
Step 1: Define What Your Agent Needs to Know
Ask yourself:
What kind of questions will people ask this agent?
What documents or resources would a human need to answer those questions?
Is this information already written down somewhere?
Tip from nemo: You don’t need to include everything you’ve ever written. Focus on content that directly supports your agent’s job.
Step 2: Organize What You Already Have
You probably have more than you think. Start by gathering:
Internal PDFs or Word docs
Employee handbooks
Sales brochures or decks
Website URLs
Spreadsheets or data tables
FAQ documents or support tickets
Pro tip: If a team member has a folder full of useful stuff, ask for it! Even messy files can be gold if they are kept updated.
Step 3: Add Content Types to Your Agent
Inside the Train tab in nemo, you’ll see multiple ways to add training data:
Upload Documents
Drag and drop files into nemo—it accepts PDF, Word, Excel, CSV, and more. Use this for handbooks, policy docs, product specs, slide decks, etc.
Add Website Links
Paste in one URL or multiple pages. nemo can crawl and extract content from one or more URLs. Use this for important pages, like pricing pages, key blog posts, help center articles, or service descriptions.
Add FAQs
Enter questions and answers manually—or upload a CSV file. Use this to teach your agent the top questions it will hear every day.
Add Company Profile and Core Info
Include a short description of your company, mission, and specialties. This helps your agent speak accurately about who you are and what you offer. This is especially useful for agents in sales, marketing, or customer support roles.
Connect Your Drives
Link your Google Drive or AWS to bring in live documents. This keeps your training material synced automatically.
Step 4: Set Boundaries for What the Agent Shouldn’t Do
A great agent knows its limits. You can improve results by:
Keeping training material focused (avoid giving it irrelevant docs)
Removing outdated content
Adding notes in the Response Instructions field about what not to discuss
For example: “Do not discuss company financials or speculate on future product releases.”
Step 5: Test and Improve
Once you’ve added content, try asking your agent a few questions:
“What’s our onboarding process?”
“Do we offer live support on weekends?”
“How much does our Pro plan cost?”
If the answers aren’t quite right:
Add or update documents
Refine the FAQ list
Use simpler language (or correct discrepancies) in your source material
Remember, your nemo agent doesn’t rewrite your content—it references it. Clean, clear documents = better answers.
Final Checklist For Training
Did you include only relevant, accurate content?
Did you add your most common FAQs?
Are your documents easy to read and well-organized?
Did you test your agent’s answers in the Preview?
What’s Next?
Once your agent knows what it needs to know, you're well on your way to launching your agent.
Need help giving it the right personality? Read: What to Include in Your Agent’s Personality and Tone
Want to publish it on your website? Stay tuned for: How to Embed Your Agent on Your Site in Minutes
This post is the result of a thoughtful human/AI collaboration.
Additional Tips for Success
Keep It Fresh
Just like you wouldn’t serve stale bread, don’t let your agent rely on outdated information. Regularly review and update your training materials. This keeps your agent sharp and ready to assist.
Engage Your Team
Involve your team in the process. They can provide insights on common questions and useful resources. Plus, it fosters a sense of ownership over the AI agent.
Monitor Performance
After launching your agent, keep an eye on its performance. Are there questions it struggles with? Use this feedback to refine your training materials.
Celebrate Wins
When your agent successfully answers a tough question or helps a customer, celebrate that win! It’s a great way to motivate your team and highlight the value of your AI agent.
Explore Advanced Features
As you get comfortable with the basics, explore nemo’s advanced features. They can help you fine-tune your agent even further.
Stay Informed
AI technology is always evolving. Stay updated on the latest trends and features in nemo. This knowledge will help you leverage your agent to its fullest potential.
By following these steps, you'll create a powerful AI agent that enhances your team's efficiency. So, roll up your sleeves and get started. Your nemo agent is waiting to shine!
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